Terms of Service

Revision date: January 29, 2017

All services provided by Zord.MX may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any International, United States federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Zord.MX from any claims resulting from the use of service which damages the subscriber or any other party.

NOTICE: IF YOUR ACCOUNT IS FOUND TO BE INVOLVED IN ILLEGAL ACTIVITIES OR CONTAIN ILLEGAL AUDIO FILES, VIDEO FILES, PIRATED SOFTWARE, HACKER PROGRAMS, UNLICENSED SOFTWARE (WAREZ PROGRAMS), OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE, AND THE PROPER AUTHORITIES WILL BE NOTIFIED OF YOUR ACTIONS.

New Account Limitations

Your account will be ready to start receiving e-mail as soon as you complete the Sign Up form, but you will not be able to send outgoing e-mails until your first payment is completed. You may submit your payment immediately after signing up and enable your account for sending in minutes.

Before completing your first payment, your account is considered a Free Trial account. It will be limited to 5 domains, 50 e-mail addresses and a total of 500MB available storage. During the free trial, you may use third party SMTP services to send outgoing emails. You may use a trial account for up to 7 days before submitting a payment. In case no payment is submitted, the account may be terminated.

Server Abuse

Any attempt to undermine or cause harm to a server or customer of Zord.MX is strictly prohibited. As our customer you are responsible for all your actions. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund. If we determine that your usage is not within the limits of your account plan, you will be contacted and offered options for accomodating your needs.

It is prohibited to setup domains which are not owned by you, unless you have the permission from the domain owner to use their domain. Unverified domains may be deleted without notice.

Refusal of Service

We reserve the right to refuse, cancel or suspend service, at our sole discretion.

Backups

All data on our servers is backed up frequently, however any specific time-period for a backup is not guaranteed. If you require custom SLA for backup, please contact us to obtain a custom quote.

Billing

Our system calculates your account balance, based on the plan you have selected, or the custom quote that has been created for you. We do not automatically bill your credit card. Instead, any time there is an outstanding payment, we will contact you. You can then pay by credit card or PayPal.

Optionally you may also pre-pay any selected amount and keep a positive account balance. In the event of service cancellation, any pre-paid amounts will be refunded.

Money Back Guarantee & Refund Policy

We offer a 100% money back guarantee. Please note, that refunds are prorated. For example, if you pre-pay for annual service and take advantage of any discounts, and then cancel your account in the fourth month, we will bill your monthly usage using our normal monthly rates, and not based on any promotional rates, that you may have accepted initially.

Account Deactivations

Any account deactivated due to non-payment will be required to pay all negative account balance prior to reactivation.

Limitation of Liability

Zord.MX shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Zord.MX servers going off-line or being unavailable for any reason whatsoever. Furthermore, Zord.MX shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any files from one of Zord.MX's servers. All damages shall be limited to the immediate termination of service.

Zord.MX cannot be held liable for connectivity or system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their service was functioning. Certain services provided by Zord.MX are resold. Thus, certain equipment, routing, software and programming used by Zord.MX are not directly owned or written by Zord.MX. Moreover, Zord.MX holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as Zord.MX sees fit.

Server Uptime Guarantee

Zord.MX guarantees 99% service (POP, IMAP, SMTP) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime upon request.

Spam

Outgoing spam from our servers will not be tolerated. Spam is defined as unsolicited e-mail. All mailing lists must be double opt-in, meaning that clients must sign up and then verify their e-mail address to be added to your mailing list. Violations of this policy will result in service termination. Spam found to be intentional will result in immediate account termination.

Outgoing Email (Sending Email)

Outgoing e-mail is limited, strictly monitored and limits are automatically enforced. Zord.MX is not a bulk e-mail sending service nor should be used for ANY automated or transactional e-mails. Sending allowance is configured to allow normal user usage. If you are interested in or require sending bulk or automated e-mail messages, please contact us for a custom quote or FREE consultation. There are great services for this and we would be glad to recommend one.

Attachment size for outgoing email is limited to 10MB and 25MB for incoming.

Forwarders

Due to the nature of e-mail forwarders and how other providers handle forwarded e-mail, we reserve the right to disallow e-mail forwarders to certain domains. By default, setting up forwarders to gmail.com, hotmail.com, yahoo.com and a number of other services and domains is not allowed. If you require forwarding messages to a third party, please contact us for a custom quote or a FREE consultation.

Privacy

We do not share any of your information with any third party. We do monitor email logs and login activity so that we might be proactive in response to any issues whether technical or security. We do not read your email unless instructed by you to do so. We do review logs that include sender, recipient, and subject when you make a support request.

Account Activation

By activating your account with Zord.MX, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.

Violations

Violations of the above policies should be referred to abuse@zord.mx. All complaints will be investigated promptly. Failure to follow any term or condition may result in immediate account termination.